Every insurance plan is different. Employers and groups negotiate coverage and premiums. Occasionally, the coverage of a plan will change or terminate midway through treatment without us knowing. It is not possible for your provider to know that your coverage changes or terminates, how much coverage you have used before coming to our office, how much of your deductible has been used, or how many visits you have left under your plan. Privacy regulations prevent your insurance carrier from providing us that information.
Isn’t it your responsibility to tell me how much my insurance will cover?
It is the patient’s responsibility to fully understand their insurance coverage. It is not the responsibility of Physical Therapy Associates to explain the limits of your insurance coverage.
What is your cancellation policy?
Appointments should be scheduled, changed or canceled at least 24 hours in advance. THERE IS A $50.00 CHARGE FOR MISSED APPOINTMENTS WITHOUT GIVING 24-HOUR NOTICE AND A $75 CHARGE FOR NO-SHOWS. This charge is the patient’s responsibility and cannot be billed to the insurance company. Our Physical Therapists are paid by the hour. If you dont show for you appointment We still have to pay them. If more than three appointments are missed without notification, care may be discontinued.